This is an instructor's manual for the popular textbook 'H2H Marketing: Case Studies on Human-to-Human Marketing' (Springer, 2023). The authors have provided a perfect companion that enables teachers to adopt a case-by-case approach when using the material in the classroom.

'H2H Marketing' focuses on redefining the role of marketing by reshaping the mindset of decision-makers and integrating concepts such as Design Thinking, Service-Dominant Logic, and Digitalization. By following this carefully designed manual, teachers can assist their students in gaining a deeper understanding of the case studies that illustrate various aspects of the concept, its fundamental elements, and its implementation.

 

Philip Kotler is one of the world's leading authorities in marketing. He was the S.C. Johnson& Son Distinguished Professor of International Marketing at the Kellogg School of Management, Northwestern University, Evanston, Illinois. He received his Masters Degree at the University of Chicago and his PhD Degree at MIT, both in economics. Professor Kotler is the author of several books which changed the modern marketing mindset, and has received many accolades for his contribution globally. He has traveled extensively across Europe, Asia and South America, advising and lecturing to many companies about how to apply sound economic and marketing science principles to increase their competitiveness. He has also advised governments on how to develop stronger public agencies to further the development of the nations economic well-being.
Waldemar Pfoertsch is a marketing Professor at the Cyprus Institute of International Management (CIIM) and a part-time Professor at EPOKA University, Tirana, Albania. He is also Professor Emeritus for International Business at the Pforzheim University, Germany, and lectures on H2H Marketing, B2B Marketing, and industrial Brand Management. He is also a lecturer at the Mannheim Business School (Germany), Tongji SEM, Shanghai, and TUM (Technical University Munich, Heilbronn, Germany). He also teaches at ITM, Sweden. From 2007-2010 he was a professor of marketing at China Europe International Business School Shanghai (CEIBS). Prof. Pfoertsch is the co-author or author of several books and articles in German and English, and his research interests have evolved around the globalization of high-tech companies and their marketing and branding efforts. His newest research focuses on Human-to-Human marketing of industrial and consumer companies.
Uwe Sponholz is Professor for Service Engineering, Innovation Management and Design Thinking, B2B Marketing and Sales as well as Strategic Management at FHWS - University of Applied Sciences Wuerzburg-Schweinfurt (Germany). He also teaches at Christ University, Bangalore India and other foreign universities. As dean of the Faculty of Business and Engineering at FHWS, he was a strategic driver of the internationalization of the university and the introduction of innovative teaching methods. Today, in addition to his teaching duties, he is responsible for the degree program management of the MBA Business with Europe and the management of two laboratories (Creative Cube and VR Laboratory). For years, he has supported companies with design thinking workshops and consulting projects. He is also shareholder and founding partner of in-cito management consulting and Bodystance GmbH. He uses the second company to test his conceptual ideas of H2H Marketing.
Kejsi Sulaj is an accomplished academic and a seasoned professional in business administration, marketing, and accounting. She earned her Bachelor'sDegree and Master of Science from Epoka University, Tirana, Albania, in 2022. During her master's program, she served as a Teaching Assistant, showcasing her dedication to knowledge and education. Kejsi is actively involved in volunteering for academic conferences and publications, focusing on consumer behavior in marketing, covering B2C, B2B, and H2H marketing. Notably, her research delves into consumer behavior within the bottled water market, showcasing her significant contributions.

1.- The New Paradigm: H2H Marketing.- 1.1 Case Study: Whole Foods Market.- 1.2 Case Study: Design-Thinking at the Good Kitchen.- 2.- H2H Mindset: The Basis: 2.1 Case Study: H2H Mindset at Elobau.- 3. H2H Management: Putting Trust and Brand in Focus.- 3.1 Case Study: The Liva Brand Success Story.- 4. Rethinking Operative Marketing: The H2H Process.- 4.1 Case Study: The Operative Marketing Process at Siemens.- 4.2 Case Study: Medtronic and the Transformation of the CX.- 5. Finding Meaning in a Troubled World.- 5.1 Case Study: Patagonia - A Human-Centered Approach to Marketing.